Join Our Team

Position: Study Abroad Consultant

Experience Required: 2+ Yrs

No. of positions: 6

Location: Chennai, Delhi, Hyderabad, Bangalore, Chandigarh and Jaipur

Key Deliverables:

• Achieve defined individual enrolment and revenue targets.
• Represent the organization as a study overseas expert
• Achieve targeted CSAT score as per framework.
• Be able to provide specialized guidance of overseas education requirements including tests, college shortlists, visa requirements for Canada and USA.
• Effectively present Manya Overseas education bouquet of services from test prep through overseas admissions.
• Research and enhance knowledge in Canada, Australia and US overseas admissions space.

Key Responsibilities:

• Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
• Maintain inventory of student’s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
• Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
• Be proactive for self-development initiatives by participating in trainings and certifications.
• Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
• Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT. Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
• Maintain inventory of student’s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
• Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
• Be proactive for self-development initiatives by participating in trainings and certifications.
• Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
• Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT.

Interested candidates can share their resumes at careers@manyagroup.com

Position: Admission Advisor

Experience Required: 3+ Yrs (Experience with USA Destination is mandatory)

No. of positions: 5

Location: Chennai, Delhi, Bangalore, Hyderabad

Key Deliverables:

• Meet conversion targets for assigned cases.
• Achieve Visa numbers for Customized Students (Partner+ Non Partner).
• Achieve targeted CSAT score as per framework.

Key Responsibilities:

• Advise the registered students regarding all admission products and match student’s career aspirations and academic interest, personal and financial strength with the best-suited university options.
• Responsible as a single point interface for the entire admissions value chain, to assist and guide students with college shortlisting, editing and submissions, visa and post- visa formalities.
• Regularly stay in touch with students, address students’ and parents’ queries and guide them regarding documentation and application submission process and timelines.
• Organize profile building sessions with students, guide them with respect to mock score tests, mock visa sessions and guide them on interview preparation.
• Maintain data of all registered students and their Visa status.
• Responsible to fulfil KPI with respect to conversion regarding customized and Partner Universities and Visa conversion targets for each intake.
• Responsible for student satisfaction, assessed through CSAT score based on feedback related to overall admissions services.
• Participate in organized training & certification- level improvement.

Interested candidates can share their resumes at careers@manyagroup.com

Position: Admissions Counsellor

Experience Required: 2+ Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Achieve defined individual revenue targets.
• Fulfil Sales Management requirements as per audit scorecard.
• Achieve expected learning and development assessment scores and certifications.

Key Responsibilities:

• Provide Pre-sales counselling to students regarding Admissions and Test Prep products by any of the customers preferred means -in-center, online, house calls, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Promote the outreach programs among the student community.
• Ensure the high rate of conversion of all leads- telephonic, forwarded, and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry forms from walk-ins and a timely update on the portal.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT.
• Maintain inventory of student’s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, the application process, deadlines, visa, travel arrangement, legal
  requirements, documents, etc. to be able to propose accurately and address
  questions.
• Coordinate with respective team for the product services and seek support for
  second level counseling.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines, and updates.
• Be proactive for self-development initiatives by participating in trainings and
  certifications.
• Owning the entire lifecycle of each student at each stage, maintaining a database, and being able to extract reports.
• Work closely with cross-functional teams such as research, counseling, editing, SnQ, IT, and Finance and ensure IT related process compliances.

Position: Admission Editor

Experience Required: 3 to 5 Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Deliver to expected productivity level
• Achieve targeted CSAT score as per framework
• Compliance to SOPs, success measured through audit score
• Achieve expected learning and development assessment scores and certifications

Key Responsibilities:

• Edit/rewrite application drafts (essays/SOPs, referee letters, resume etc, and other written work) in order to create impressive applications highlighting the strengths and personality of the clients.
• Interview the students and build a common understanding of the editing process and inputs required from them.
• Brainstorm with the students to build a common understanding of the editing process and the inputs required from them to finalise the documents.
• Maintain regular communication with the students to provide high quality standards of the content by enhancing each version to deliver excellent quality documents with minimum revisions/versions.
• Coordinate with advisors regularly to ensure systematic and seamless completion of editorial work for students.
• Ensure adherence to the SOP guidelines formulated for the editing team.
• Ensure TATs and SLAs are adhered to and that students are able to meet their deadlines.
• Responsible to achieve a high student feedback score (CSAT).
• Support the new incumbents in the editorial process & client handling.
• Research and stay updated about the methodologies and ways in which the universities assess
  students’ profiles for admissions and guide them in the preparation of application documents accordingly.
• Ensure delivery of error-free and plagiarism-free final content.
• Safeguard the high quality of service despite the pressure of workload, essentially during peak season.
• Contribute to content development and other related activities during the lean season.